Privacy Policy
Clear, transparent information about how TonyLawson exp collects, uses, stores and discloses personal information when providing real estate services in South Australia.
Privacy Policy
Protecting personal information in line with Australian privacy law
TonyLawson exp is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how personal information is collected, held, used and disclosed by TonyLawson exp in the course of providing real estate services in South Australia.
Applies to
This policy applies to all personal information collected through our website, digital forms, email, telephone conversations, inspections, marketing campaigns, and any other interaction with TonyLawson exp.
Security
Personal information is stored in secure electronic systems and, where applicable, physical files. Access is restricted to authorised personnel and trusted service providers who require access to perform their duties.
Who we are
TonyLawson exp is a South Australian real estate agency providing residential sales, marketing, advisory and related property services.
What personal information we collect
The personal information we collect depends on the nature of your interaction with us. This may include your full name, address, email address, phone number, date of birth, identification documents such as drivers licence or passport, property ownership details, tenancy information, financial information where required, marketing preferences, and any other information reasonably necessary to provide real estate services.
In the context of South Australian real estate transactions this may also include information required to comply with legal obligations including identity verification, contractual documentation, trust account requirements and regulatory compliance.
How we collect personal information
Personal information is collected directly from you when you complete online forms, sign agreements, request appraisals, engage our services, attend inspections, communicate with us by phone, email or messaging platforms, or interact with our website.
We may also collect personal information from third parties such as conveyancers, solicitors, lenders, marketing platforms, government authorities and professional service providers where permitted by law or where you have provided consent.
Why we collect and use personal information
Personal information is collected and used to provide real estate services including property sales, marketing, negotiations, contract preparation, settlement coordination and client communication.
It is also used to verify identity, comply with legal and regulatory obligations, manage business operations, respond to enquiries, provide property reports, conduct marketing campaigns, improve our services and communicate information that may be relevant to your property interests.
We may use personal information for direct marketing purposes including email, SMS and digital advertising where permitted by law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe options provided.
Disclosure of personal information
Personal information may be disclosed to third parties where reasonably necessary to provide our services. This may include conveyancers, solicitors, financial institutions, photographers, videographers, advertising platforms, website providers, CRM providers, portal operators and government agencies.
We do not sell personal information and do not disclose personal information for purposes unrelated to real estate services without consent or lawful authority.
Overseas disclosure
Some service providers used by TonyLawson exp including website hosting, CRM systems, email platforms and analytics services may store or process data outside Australia. Where this occurs we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy laws.
Access and correction
You may request access to personal information we hold about you and request correction if the information is inaccurate, incomplete or out of date. Requests can be made by contacting TonyLawson exp using the details above.
We will respond to access and correction requests within a reasonable time unless an exception under the Privacy Act applies.
Website usage, cookies and analytics
Our website may use cookies, analytics tools and tracking technologies to improve functionality, measure performance and understand how visitors interact with our content. This information may include IP address, browser type, pages visited and interaction data.
You can control cookie preferences through your browser settings.
Complaints
If you believe TonyLawson exp has breached your privacy or mishandled personal information you may lodge a complaint by contacting us directly. Complaints will be investigated promptly and in good faith.
If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in law, business practices or technology. The current version will always be available on our website.